Order Processing
Most in-stock orders are processed within 1–3 business days, excluding weekends and public holidays.
Pre-orders, backorders, customized products, oversized items, batteries, and products with a stated extended handling time may take longer. Any different processing estimate will be shown on the product page or communicated before shipment.
Processing time is the time required to prepare an order. Delivery time begins after the package has been handed to the carrier.
Delivery to the United States
Orders delivered to the United States are currently shipped by air through approved international logistics partners and transferred to a local carrier for final delivery.
Estimated delivery time is normally 7–15 business days after dispatch. Remote locations, Alaska, Hawaii, U.S. territories, APO/FPO addresses, customs inspections, carrier disruption, severe weather, and peak shopping periods may require additional time.
Delivery estimates are not guaranteed unless a guaranteed shipping service is expressly offered at checkout.
We do not claim that orders ship from a U.S. warehouse. The shipping origin and logistics route may vary according to the product, supplier, destination, and carrier.
Worldwide Shipping
Availability and delivery estimates for destinations outside the United States are shown at checkout where available. Some RC vehicles, batteries, liquids, electronics, oversized products, or restricted items cannot be delivered to every country.
We reserve the right to cancel and refund an order if no compliant shipping service is available for the destination.
Shipping Charges and Free Shipping
Eligible orders of USD $99 or more receive free standard shipping to the contiguous United States.
Orders below USD $99 are charged the shipping rate displayed at checkout. Free shipping may not apply to:
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Oversized RC vehicles.
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Batteries or restricted products.
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Expedited shipping.
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Alaska, Hawaii, and U.S. territories.
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APO/FPO addresses.
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Remote or extended-service locations.
Any applicable shipping charge will be shown before payment.
Split Shipments
Products from the same order may be shipped separately because of product size, shipping restrictions, or fulfillment availability.
If an order is divided into multiple packages, the customer will not be charged additional shipping solely because we split the shipment. Each package may have its own tracking number and delivery date.
Tracking
A shipping confirmation email is sent after dispatch. Tracking may take up to 48 hours to begin updating.
International packages may receive a second tracking number after being transferred to a U.S. local carrier. The latest information will be shown on the order tracking page when available.
Customs, Duties, and Taxes
We aim to use shipping services that include customs processing for U.S. orders whenever available.
If import duties or taxes are included, the order will be identified as “Duties Included” or “DDP” on the product page or at checkout. If an order may require customer-paid duties, taxes, brokerage fees, or carrier collection charges, this will be disclosed before payment where reasonably practicable.
If a carrier requests an import charge that was not disclosed during checkout, contact support@rcgaragex.com before paying the charge so we can investigate.
Customers outside the United States may be responsible for import duties, taxes, or customs charges imposed by their destination country unless the order is expressly marked as duties included.
RCGarageX does not undervalue merchandise or declare commercial orders as gifts.
Address Changes
Customers are responsible for providing a complete and accurate shipping address.
Contact support@rcgaragex.com immediately if an address needs to be changed. We cannot guarantee address changes after an order enters fulfillment.
If an order is returned because of an incorrect or incomplete customer-provided address, refused delivery, or repeated unsuccessful delivery attempts, the customer may be responsible for the actual reshipping or return costs.
If we make an addressing or fulfillment error, we will correct it at no additional charge.
PO Boxes and Restricted Addresses
Small products may be delivered to a PO Box where the final carrier supports it. Oversized products, batteries, and certain shipping services require a physical street address.
If the selected carrier cannot deliver to the address provided, we will contact the customer for an alternative address. If a valid address is not provided, the affected order may be canceled and refunded.
Delays and Backorders
We make delivery estimates only when we have a reasonable basis for them.
If we cannot ship an order within the promised processing period, we will contact the customer with a revised estimate and offer the choice to accept the delay or cancel the affected unshipped product for a refund.
We may cancel and refund an unavailable product rather than hold the order indefinitely. We will not substitute a materially different product without the customer’s agreement.
Lost Packages
Contact support@rcgaragex.com if:
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Tracking has not updated for seven business days.
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The estimated delivery period has passed by more than seven business days.
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The carrier confirms that the package is lost.
We will work with the carrier to investigate. If the package is confirmed lost, we will provide an appropriate replacement or refund.
If tracking shows “Delivered” but the package cannot be found, check the delivery area, household members, neighbors, mailroom, building management, and carrier notices before contacting us. High-value orders may require a signature.
Damaged Packages, Missing Items, and Incorrect Products
Inspect the package promptly after delivery. Contact us within seven days where reasonably possible if the order is damaged, incomplete, or incorrect.
Please keep all packaging and provide photographs of:
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The shipping label.
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Outer packaging.
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Inner packaging.
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Products received.
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Damage or missing components.
Depending on the issue, we may provide a replacement, missing component, prepaid return label, refund, or another appropriate resolution.
Order Cancellation
Contact support@rcgaragex.com as soon as possible to request cancellation.
An order can normally be canceled before fulfillment begins. Cancellation is not guaranteed after the order has been packed, assigned a tracking number, or transferred to a carrier.
After dispatch, the order must be handled under our Return Policy.
Contact
RCGarageX
Operated by Lunivon Limited
Email: support@rcgaragex.com
WhatsApp: +1 (702) 358-6098
Website: https://rcgaragex.com